Refund policy

Thank you for choosing Bloomstitch Atelier for your crochet flower bouquets and gifts. We take pride in crafting high-quality products and ensuring a delightful shopping experience for our customers. Please read the following guidelines regarding returns and refunds carefully.

Damaged Products:
We understand the importance of receiving your order in pristine condition. Rest assured, we meticulously photograph each bouquet and gift before dispatch to document its condition. In the unlikely event that your order arrives damaged due to delivery mishandling, please contact us within 24 hours of receiving your package. Kindly provide clear photographs of the damaged items and packaging for our assessment. We will work diligently to find a satisfactory resolution, which may include replacement or compensation, depending on the situation.

Non-Damaged Products:
As our products are handmade with care and attention to detail, we do not offer returns or refunds for reasons unrelated to damage during delivery. Each item is crafted uniquely, and slight variations may occur, adding to the charm and individuality of your purchase.

Cancellation Policy:
Orders may be cancelled within 3 hours of purchase. Once your order has been processed and shipped, cancellation requests cannot be accommodated.

Contact Us:
For any inquiries, concerns, or assistance regarding your order, please don't hesitate to reach out to our customer service team at bloomstitch.atelier@gmail.com or on Instagram @bloomstitch.atelier. We are here to help and ensure your complete satisfaction with our products and services.

By completing a purchase with Bloomstitch Atelier, you acknowledge and agree to abide by the terms outlined in this Return and Refund Policy. We appreciate your understanding and support as we strive to provide you with exceptional products and service.