Shipping policy
Shipping Policy
Bloomstitch Atelier is open seven days a week. Mondays - Fridays orders are mostly prepared and dispatched through our third-party fulfilment warehouse. Delivery options and shipping charges available for your address are shown at checkout.
Order processing and cutoffs
Our same-day delivery order cutoff is 1:00 PM Singapore time (SGT). Orders placed before 1:00 PM with same-day delivery selected are eligible for same-day delivery, subject to warehouse processing and courier availability. Orders placed at or after 1:00 PM are not eligible for same-day delivery that day. Please contact us if you need to confirm the next available delivery date before ordering.
Our seven-day opening schedule does not necessarily mean that the warehouse and couriers dispatch or deliver every day. Processing and delivery depend on their operating schedules, including public holidays. If your order cannot meet the selected delivery window, please contact us for an update.
Singapore delivery
Same-day delivery: Delivery on the day of your order for eligible orders placed before 1:00 PM SGT with this service selected at checkout.
Next-working-day delivery: Delivery on the next working day for orders that meet the warehouse processing schedule. Orders received after the applicable processing window may require an additional working day. Working-day availability follows the warehouse and courier schedules.
Delivery windows are estimates, not fixed appointment times. We do not promise a specific delivery hour.
International delivery
Standard: Estimated delivery of 10–15 days after dispatch.
Expedited: Estimated delivery of 7–10 days after dispatch.
These estimates exclude order processing time. Actual arrival times can vary by destination, customs clearance and local courier operations. Please contact us before ordering if you need delivery by a particular date.
Tracking your order
When tracking is available, we will share the tracking details with your dispatch update. Tracking updates may not appear immediately and depend on the courier. Some deliveries may not have a tracking link. If you have not received tracking details or need a delivery update, email Bloomstitch.atelier@gmail.com with your order number.
Delivery addresses and changes
Please check your delivery address and contact details carefully before completing checkout. For an address change, email Bloomstitch.atelier@gmail.com immediately with your order number and the corrected address. We will check whether our warehouse or courier can accommodate the change. Changes cannot be guaranteed once processing or dispatch has begun.
Delayed deliveries
If your order has not arrived within its expected delivery window, check the tracking information if available and confirm the address on your order confirmation. Then email Bloomstitch.atelier@gmail.com with your order number, expected delivery date and any relevant tracking details. We will check with our fulfilment warehouse or courier and share the available status and next steps. Please also contact us if tracking shows delivered but you have not received your order.
Contact us
For shipping questions, contact Bloomstitch.atelier@gmail.com. Include your order number if you have already placed an order.